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Delivery Systems
Through our world-class systems, we're able to meet the evolving challenges that our clients face in this fast-paced marketplace. At CAPITAL, we employ the latest technologies to chart the course for our clients and their portfolios.
- Account Management Systems
Through our alliance with First Data Resources®, the
world's leading electronic processor of credit, debit, stored-value,
commercial, and private-label transactions, our clients
are provided with advanced technologies and innovative services
to manage their business. In addition, we have made significant
investments in our own proprietary systems to manage application
underwriting and assess account profitability for our clients,
as well as enhance operational processes to increase our
efficiency for improved service.
- Information Technology
CAPITAL is a technologically advanced multi-client call center with a state-of-the-art infrastructure. We have made a significant investment in a variety of systems to provide superior service to our clients.
- Automated Call Distribution (ACD) systems
- Computer Telephony Integration (CTI)
- Predictive Auto Dialer
- Call Blending
- Distributed Server Systems
- Fax Server
- Interactive Voice Response (IVR) System
- Uninterrupted Power Source (UPS)
- Generator Power
- Web Services
- Multiple server platforms
- Development/Programming
We maintain proprietary systems that aid in the management of our card processing service center as well as providing analytical tools for understanding our clients card portfolios. Our development team uses Microsoft® technology for both Windows based and browser based applications development. CAPITAL uses Microsoft SQL Server for transactional data management (OLTP) and Microsoft Analysis Service for data analysis (OLAP).
- Data Services
We can provide our clients with data from a variety of sources including application, credit bureau, charge history, payment details, and performance data. We can provide this information via CD-ROM, email, or FTP delivery and in a number of common formats for ease of use when performing analytical reporting.
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| Delivery Systems |
Points of Interest
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- First Data Resources® (FDR) account management system
- Disciplined project life-cycle management
- State-of-the-art hardware and software systems
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