CAPITAL Corporate News

CAPITAL Implements Customized Interactive Voice Response System
January 31, 2006

SIOUX FALLS, SD , January 31, 2005 - CAPITAL Card Services, Inc. (CAPITAL), a leader in portfolio management and card outsourcing solutions, today announced the installation of its new and updated Interactive Voice Response (IVR) system.

“As we continue to enhance and expand our servicing platforms, our clients benefit from our ingenuity and commitment to service excellence,” said Jeffrey J. Aegerter, CAPITAL’s President and CEO.

The new system gives CAPITAL the ability to handle an increased number of simultaneous calls, providing the added capacity to assist more clients and their cardholders. Clients will benefit from its increased flexibility in being able to customize call-handling solutions, based on their specific needs.

“We are extremely pleased with the new IVR system and what it is doing for us and more importantly, our clients,” said Roni Wegner, CAPITAL’s Senior Vice President of Systems. “The new system allows our internal development department to program all aspects of call flow and call logic, which allows us to customize the individual needs of our clients .”

In addition to providing the caller with a wealth of account-specific information ranging from card solicitation information to charge history detail, the system also gives CAPITAL the ability to automatically provide service representatives with the Automated Client Empowerment System (ACES) screen at the start of every call. The cardholder doesn't have to repeat their account number when opting to speak with a service representative, who is readily able to respond to the cardholder’s request within the empowerment parameters provided by each the client.