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CAPITAL Corporate News
Fiserv and Capital Card Services Announce Partnership
October 15, 2008
Brookfield, Wis.,October 15, 2008 – Fiserv, Inc. (NASDAQ: FISV), a leading provider of information technology services to the financial industry, has announced a technology partnership between Fiserv Credit Processing Services and CAPITAL Card Services, Inc. to provide Fiserv Credit Processing Services' clients with industry leading back-office contact center services. The combination of CAPITAL’s new state of the art contact center integrated with Fiserv’s credit processing system will enable outstanding personalized customer service, and add a full range of back office enhancements, including 24 x7 bilingual multi-channel support, fraud mitigation, collections and customized marketing services.
“Fiserv clients can expect this partnership to underscore continued product improvements and expanded payments capabilities,” said Vinnie Calo, president of Fiserv Credit Processing Services. “The real-time integration of the Fiserv credit processing system with CAPITAL’s contact center services delivers an excellent end-to-end solution to address the increasing demands of financial institutions for customer care that is information based. With Fiserv’s unmatched capabilities in bankcard, private-label, and installment credit processing services and CAPITAL’s reliable 24x7 bilingual multi-channel support and contact center services, a profitable business edge can be realized by deepening relationships with customer service excellence.”
According to Jeff Aegerter, CAPITAL’s president and chief executive officer, “CAPITAL is pleased to bring the investments we have made in innovation to bear to Fiserv clients through this partnership. Fiserv is an acknowledged financial services industry leader that delivers high quality, flexible turn-key credit solutions. Our alliance will provide growth opportunities for both organizations and further secure our positions as innovators in the credit card servicing market.”
About Fiserv Credit Processing Services
Providing credit management processing systems since 1990, Fiserv Credit Processing Services offers a wide range of account management services, including application decision making, customer service case management, authorization and settlement, as well as call center services, Internet customer care, and robust fraud management tools. Servicing more than 13 million accountholders, Fiserv Credit Processing Services has been selected by issuers of all sizes who require system flexibility, product expertise and cost effectiveness from their card servicing partners.
About Fiserv, Inc.
Fiserv, Inc. (NASDAQ: FISV), a Fortune 500 company, provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., the company is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2004, 2005 and 2006 FinTech 100 surveys. In 2007, the company completed the acquisition of CheckFree, a leading provider of electronic commerce services. Fiserv reported nearly $4 billion in total revenue from continuing operations for 2007. For more information, please visit www.fiserv.com.
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