Behind every one-of-a-kind CAPITAL card program is a comprehensive network of highly trained staff, state-of-the-art, intuitive technology systems and skilled resources. The bottom line? Your business is in excellent hands.

• Application Development

  We develop and operate efficient internal systems which provide valuable controls and easy to access information about your cardholders. Examples of our proprietary systems include CAPITAL’s Application Processing System (CAPS), Automated Client Empowerment System (ACES), and our Vintage Profitability Reporting system (ViPR℠).

• Integration Services

  Our program managers build and maintain portfolio processing parameters and coordinate all aspects of platform migration and implementation. Utilizing proven project management tools, our specialists successfully implement client requests ensuring all aspects are covered.

• Information Technology

  When it comes to the credit card industry, security is paramount. To ensure data security and efficient systems, we build and maintain our own technical infrastructure, such as servers, workstations, and networking components. Our multi-site hardware and software redundancy provides uninterrupted service and information backup. Multiple firewalls with intrusion detection, two-factor authentication, data encryption and active directory settings are utilized to protect confidential data. IT also performs ongoing intrusion detection and vulnerability assessments for these critical systems. All data and security measures comply with various regulatory agencies, including the Payment Card Industry Data Security Standards (PCI). Information security processes and best-practices are maintained to ensure continued annual compliance with PCI security standards.

• Telecommunications

  CAPITAL’s significant investment in state-of-the-art telephony technologies and reporting application services provides your business with the latest in call management features and functionality. Redundant, high capacity access provides cardholders the ability to get to their information 24/7. A highly scalable Interactive Intelligence Voice over IP network provides advanced features for cardholders as well as call recording and reporting. Telecommunications systems integrate seamlessly with other service delivery components, providing unparalleled account management capabilities and efficiencies of scale.

• Testimonial Video For Interactive Intelligence