Past due payments and write-offs negatively affect a portfolio’s performance. CAPITAL’s collectors mitigate potential losses utilizing turnkey collection systems and processes, in full compliance with the Fair Debt Collections Practices Act (FDCPA).

Our ultimate goal is to help your business increase recoveries and reduce losses. Services and processes include:

• Sophisticated auto-dialer systems utilized to efficiently contact delinquent cardholders
• Inbound calling technology can automatically route incoming calls from delinquent cardholders to the Collections Department, where seasoned collectors assist them and work to obtain optimal payment arrangements.
• Multi-site, bilingual service centers provide uninterrupted collections service in English or Spanish
• FDCPA compliance ensures our representatives follow the strictest set of collection guidelines
• Cardholder education encourages keeping accounts open and current
• Charge-off recovery management services are provided to reduce losses