At CAPITAL, our strengths are many but our focus is singular – the client always comes first.

Our Fraud, Dispute/Chargeback, Correspondence and New Account services are designed to adapt to your unique card programs and to ensure the highest levels of customer satisfaction. Utilizing state-of-the-art fraud management tools, we prevent and minimize losses. New accounts entry is facilitated via CAPITAL’s proprietary Application Processing System (CAPS) which consistently applies your specific underwriting rules and credit policies to each application.

• Preventative fraud management controls and loss recovery programs reduce losses
• Exhaustive fraud investigation results in the recovery of fraudulent transactions
• Comprehensive billing dispute resolution and charge-back support limit financial exposure
• Application entry provided via phone, fax, internet and hardcopy; our service is customized to accommodate your specific underwriting requirements.
• Correspondence and applications are processed, tracked and filed to comply with regulatory requirements in content and timing
• Credit bureau consumer disputes are processed timely and accurately